Tag Archives: air canada

Air Canada Hacked

Air Canada said that over 20,000 profiles saved into their mobile app have been compromised and info such as customer’s Aeroplan number, passport number, Nexus number, known traveller number, gender, birth date, nationality, passport expiration date, passport country of issuance and country of residence could have been accessed.

After discovering the breach Air Canada has shut down the app, and is forcing all 1.7 million app users to change their passwords immediately.

Free-Photos / Pixabay

Chester Wisniewski, cyber security specialist, said in an interview with CBC:

“You never want someone to know your name, your birthday and your passport.

I suspect hackers stumbled across a bug in the API.

I don’t think they were targeting Air Canada or they were intent on stealing specific info, there’s a lot of hackers who are just scrolling the internet looking for doors that are ajar. If they find a door that’s open they start monkeying around.”

Some users complained not being able to login, but some others, like this Canadian satire site cracked jokes.

Air Canada said that they have not detected improper use of stolen passwords. Yet.

Gabor Lukacs, Canadian air passenger rights advocate, mentioned that he would recommend people affected to complain to the Office of the Privacy Commissioner, Canada’s watchdog that  provides advice and information for individuals about protecting personal information.

Lukacs said:

“When a corporation collects your data, they have a responsibility to keep it safe. When they fail, it is a matter for the Office of the Privacy Commissioner to investigate.

People may also wish to start a class action against Air Canada in this situation.”

Cyber security is becoming a big issue in Canada, where a recent report from Deloitte mentioned that many cyber security jobs in Canada go unfilled due to lack of experienced professionals.

Montreal App Hopper Gets Cut by Westjet / Air Canada

Hopper, Montreal startup, that provides travel deals, is in hot water this week due to their faulty PR campaign that landed them in trouble with both Westjet and Air Canada.

Hopper advertising PR campaign claimed (still claims?) that it will provide you, the user, with “secret fares” on its app at discounts of up to 35% off regular fares. They said that you can save up to $500.

Westjet and Air Canada denied that claim, saying that prices given to Hopper are the same prices they give to all their partner providers.

Severing Ties

Westjet said that are not happy with this false advertising and will no longer be working with Hopper:

“What WestJet is providing Hopper is the same fares and discounts our other partners have access to. This is a standard and long-standing practice in the commercial aviation industry. WestJet has always offered our guests low fares and we will continue to do do so through all of our selling channels.”

“Due to the confusion this has created in the marketplace, WestJet is severing ties with Hopper.”

WestJet said that even though it will cut parner ties with Hopper, Hopper still can access their published fares.

Air Canada said that they do not provide any special prices to Hopper that their other partners do not have access to. Air Canada has severed ties with Hopper as well.

Duncan Bureau, Air Canada’s VP of sales said:

“For someone to say that we have a secret fare and that it applies to all of our network is totally incorrect, it doesn’t happen.”

ACTA non-profit, membership-based organization representing the retail travel sector of Canada’s tourism industry, commended Air Canada and Westjet for severing ties with Hopper.

Hopper Not Backing Down

Hopper continued with their claim that they have access to “secret fares” with various airlines and have new ones like Air China and Turkish joining soon.

Hopper was not backing down , saying they have done nothing wrong. The email below was sent from Hopper spokeswoman Brianna Schneider to Huffpost to clarify:

“Airlines offer distinct fares to specific types of agencies, in our case online travel agencies, and they are marketed under a range of different brand names. We are currently contacting relevant parties to clear up any confusion.”